Lieber & Associates works with clients to create better call centers by improving strategies, organization, and technologies. The firm designs recommendations to fit each enterprise's goals, culture, and market. Many centers handle chat, e-mail, video, and/or social media in addition to calls and so are contact centers (contact center and call center are used here interchangeably).
Entirely Contact Centers
Lieber & Associates is focused entirely on contact centers. It advises operations with thousands of agents in multiple countries, medium sized centers with hundreds of reps, and smaller ones with fewer than 25. L&A carefully scopes services to each organization's scale, complexity, and plans.
Pragmatically forward-looking, founder Mitchell